At Heart House Training, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website (hearthousetraining.com) or sign up for our soccer training programs. We follow Canadian and Ontario privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), to ensure your information is handled responsibly.
This policy is written in plain language to be clear and easy to understand. If you have any questions, please contact us using the information at the end of this policy.
1. Collection of Personal Information
What We Collect:
We collect only the personal information needed to provide our soccer training services. This includes:
- Parents/Guardians: Your name, email address, and other basic contact details (for registration and communication).
- Children: Minimal information, such as their name, age, and basic details about their soccer skills or fitness level, to place them in the right training program and track their progress.
- Website Usage Data: Information like your IP address or browsing history, collected through cookies (small files that help us improve your experience on our site).
Payment Information:
We do not collect or store credit card details on our website. All payments are securely handled through Square, our trusted payment platform.
How We Collect It:
- When you fill out forms on our website (e.g., registration or contact forms).
- When you sign up your child for a training program or event.
- Automatically, through cookies and similar technologies when you visit our website.
Why We Collect It:
- To register you or your child for training programs.
- To communicate with you about your child’s training or our services.
- To place your child in the appropriate program and track their progress.
- To improve our website and services.
2. Use of Personal Information
We use your personal information only for the purposes we’ve explained to you, including:
- Registering your child for soccer training programs.
- Communicating with you about your child’s progress or our services.
- Customizing your child’s training based on their needs.
- Sending you updates or newsletters (only if you’ve agreed to receive them).
- Improving our website and services based on how you use them.
We will not use your information for any other purpose without your permission.
3. Disclosure of Personal Information
We do not share your personal information or your child’s information with any third parties, except when required by law (e.g., to comply with government or law enforcement requests).
All payment processing is handled securely by Square, and we do not have access to your payment details.
4. Storage and Security
How We Store Your Information:
Your personal information is stored securely on our servers. We take steps to protect your information from being lost, stolen, or accessed by unauthorized people.
Security Measures:
- We use encryption (a way to scramble data) to protect sensitive information.
- We limit access to your information to only those employees who need it to provide our services.
- We regularly review our security practices to keep them up to date.
While we do our best to protect your information, no system is completely secure. If there is ever a data breach, we will notify you as required by law.
5. Access and Correction
You have the right to:
- Access your personal information or your child’s information that we hold.
- Correct any inaccurate or incomplete information.
- Withdraw your consent for us to use your information (though this may affect your child’s ability to participate in our programs).
To make a request, please contact us using the information below. We will respond within 30 days.
6. Retention and Disposal
How Long We Keep Your Information:
We keep your personal information only as long as necessary to provide our services or as required by law. For example:
- Registration information may be kept for the duration of your child’s participation in our programs.
- Information about your child’s progress is kept only as long as needed to support their training.
How We Dispose of It:
When we no longer need your information, we securely delete or destroy it to prevent unauthorized access.
7. Contact Information
If you have any questions about this Privacy Policy or how we handle your personal information, please contact our Privacy Officer:
- Email: HeartHouseCanada@gmail.com
We will respond to your inquiry as soon as possible.
8. Updates to the Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. If we make significant changes, we will notify you by posting a notice on our website or sending you an email. We encourage you to review this policy regularly.
Additional Information for Parents and Guardians
Since Heart House Training offers programs for children, we take extra care with their personal information. Please note:
- We will not collect personal information from children under 13 without parental consent.
- We collect only the minimum information needed to place your child in the right program and track their progress.
- You can review or request the deletion of your child’s information by contacting us.
This Privacy Policy is designed to be transparent and easy to understand. We are committed to protecting your privacy and ensuring that your and your child’s personal information is handled responsibly. Thank you for trusting Heart House Training with your information.